At Revoxx, we are committed to providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. We understand the difficulties of shopping online and will ensure to provide top-notch service so you will always be happy shopping with us! If there is any issue with the product you receive, we make refunds and returns as straightforward as possible.
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This return policy applies to all products purchased directly from our website revoxx.shop.
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Cancellations: Kindly ensure that cancellations are communicated via email to info@revoxx.shop before your order is dispatched from our fulfillment center. After that we'll be unable to cancel your order.
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30-Day Return Window: You have 30 days after receiving your item to request a return.
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Eligibility for Return: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase (order confirmation). Items sent back to us without first requesting a return will not be accepted.
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How to Initiate a Return:
- Email us at info@revoxx.shop to request a return. Please provide your order number and a brief explanation of the reason for the return.
- Do not ship the item back until you have contacted customer support and received their approval.
- If your return is approved, we’ll initiate a return shipping request followed by a pickup within the next 48-72 hours
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Restocking Fee: The customer is responsible for return shipping costs and a restocking fee. A restocking fee of 15% may be applied to returned items.
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Condition of Returned Items: Returned items must be sealed and in their original packaging. If the returned item is opened/used we will not accept it.
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Providing Evidence: We may request that you provide a photo and a video of the product.
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Refunds:
- We will notify you once we’ve received and inspected your return, If approved, you’ll be automatically refunded on your original payment method within 7-14 business days.
- Please remember it can take some time for your bank or credit card company to process and post the refund too.
- If more than 15 business days have passed since we’ve approved your return, please contact us at info@revoxx.shop and allow us the opportunity to investigate the matter further.
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Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at info@revoxx.shop .