Refund policy
At Revoxx, we are committed to providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. We understand the difficulties of shopping online and will always do our best to make things right. This return policy applies to all products purchased directly from our website revoxx.shop.
Cancellations: Kindly ensure that cancellations are communicated via email to info@revoxx.shop before your order is dispatched from our fulfillment center. After that we'll be unable to cancel your order.
30-Day Return Window: You have 30 days after receiving your item to request a return.
Faulty, Damaged, or Incorrect Items
If your item arrives damaged, defective, or not functioning as intended (for example, the camera will not power on or connect), or you received the wrong item, we will make it right at no cost to you. Please contact us at info@revoxx.shop within 30 days of delivery with your order number and a photo or short video showing the issue. Once we've confirmed the fault, we'll send you a free replacement or issue a full refund — with no restocking fee, and we cover the cost of return shipping.
Change-of-Mind Returns
If you simply no longer want an item:
- Eligibility: To be eligible, your item must be unused and in the same condition that you received it, in its original sealed packaging, along with the receipt or proof of purchase (order confirmation). For hygiene reasons, opened or used items cannot be accepted for change-of-mind returns. Items sent back to us without first requesting a return will not be accepted.
- Restocking Fee: A restocking fee of 15% applies to change-of-mind returns, and the customer is responsible for return shipping costs.
How to Initiate a Return:
- Email us at info@revoxx.shop to request a return. Please provide your order number, a brief explanation of the reason for the return, and — if needed — your bank account details for the refund.
- Do not ship the item back until you have contacted customer support and received their approval.
- If your return is approved, we'll initiate a return shipping request followed by a pickup within the next 48-72 hours.
Providing Evidence: We may request that you provide a photo and a video of the product.
Refunds:
- We will notify you once we've received and inspected your return. If approved, you'll be refunded on your original payment method within 7-14 business days. If a refund to your original payment method is not possible (for example, Cash on Delivery orders), please include your bank account details in your return request email so we can process the refund to your bank account.
- Please remember it can take some time for your bank or credit card company to process and post the refund too.
- If more than 15 business days have passed since we've approved your return, please contact us at info@revoxx.shop and allow us the opportunity to investigate the matter further.
Late or Missing Refunds:
- If you haven't received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and you still have not received your refund yet, please contact us at info@revoxx.shop.